What to do if you need to cancel a lesson:

If you know in advance that a lesson needs to be canceled, please e-mail info@thehighwoodtheatre.org no less than 3 days before your scheduled lesson and we will work with you to reschedule that lesson during the semester.  In the event that the lesson cannot be rescheduled due to Highwood scheduling conflicts, you will not be charged for that lesson (or, if you have paid in full for the semester, the charge for that lesson will be refunded within 2 weeks).  In the event that the lesson cannot be rescheduled due to your own scheduling conflicts, no refunds or credits will be issued.

If you notify us less than 3 days before your lesson, you will be charged for the lesson as scheduled and no make-up will be scheduled.

If your child is sick, or there is another emergency, please notify us as soon as you can explaining the situation.  We cannot guarantee that your lesson can be rescheduled, but we will try our best.  In the event that the lesson cannot be rescheduled due to Highwood scheduling conflicts, you will not be charged for that lesson (or, if you have paid in full for the semester, the charge for that lesson will be refunded within 2 weeks).  In the event that the lesson cannot be rescheduled due to your own scheduling conflicts, no refunds or credits will be issued.

 

What happens if your teacher is sick or unable to make a lesson:

If your teacher knows about his/her absence well enough in advance, we will reschedule your child’s lesson.  In the event that your teacher is sick or has to cancel last minute, we will try to get a substitute teacher.  In the unlikely event that a substitute cannot be secured, we will notify you and reschedule that lesson.   

What if your child doesn't like his/her teacher:
 

Don’t worry!  We have many qualified teachers for all of our private lesson areas.  Sometimes, a student and teacher just don’t work well together.  We urge you to let us know as soon as possible if your child is unhappy with his/her teacher.  We will be happy to let your child try out other teachers!